Customer Service

Course Information

 

Are you the type of person that likes to help others solve their problems, deal with their concerns and put their minds at ease? If so, then a qualification in Customer Service may be right up your street.

Customer Service is about making people feel values and at times when they don’t reassuring them that their problem will be solved. There are opportunities for Customer Service staff in all sorts of organisations, meaning you could be doing your apprenticeship anywhere from a retail shop to a doctor’s surgery.

What kind of work will I be doing as a Business Administration apprentice?
Answering customer enquiries, selling goods and services, solving problems, advising on products, customer promotions and events, dealing with complaints and improving communications. You could find yourself doing much more.

Qualifications

Intermediate apprenticeship in Customer Service


Competence
Level 2 NVQ Certificate in Customer Service

Knowledge
Level 2 Certificate in Customer Service

Transferable Skills
Level 1 Functional Skills in English
Level 1 Functional Skills in Maths

Employment Rights and Responsibilities
Workbook / QCF Qualification

Personal Learning and Thinking Skills

Intermediate apprenticeship in Customer Service


Competence
Level 3 NVQ Certificate in Customer Service

Knowledge
Level 3 Certificate in Customer Service

Transferable Skills
Level 2 Functional Skills in English
Level 2 Functional Skills in Maths

Employment Rights and Responsibilities
Workbook / QCF Qualification

Personal Learning and Thinking Skills